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Legal / Privacy notice: agb Hotel Haus am Zoo

Hotel Haus am Zoo - Duesseldorf
terms & conditions for accommodation-contracts

  1. Prices are per room per night and include breakfast from our buffet and all taxes.
  2. For reservations during exhibitions we require a deposit upfront. We can only accept this via bank transfers to our company account. We do not accept credit card payments unless we have a letter from the credit card holder with the registered address and authorisation to take payment.
  3. Guests must cancel or modify all reservations 2 working days ( excluding exhibition periods or group reservations) before the date of arrival, and no charge will be taken. If the cancellation or modification is after this time, 100% of the total reservation amount is taken. For reservations with multipe rooms this applies to each room. Please also note all cancellations or modifications must be made in writing, either by fax or email. Cancellations over the phone will not be accepted.
  4. Check in time is any time after 14:00pm. If guests arrive before, we can offer to hold luggage at the hotel. Check out time on the date of departure is 11:30am.
    We offer the service to guests where we can hold luggage after 11:00am until the end of the day on the date of departure.
  5. The booking confirmation and these terms represent the entire agreement between the Hotel Haus am Zoo and you.
  6. The Hotel Haus am Zoo does not accept liability for any omissions or errors and reserves the right at any time to change information published on the site.
    The Hotel Haus am Zoo does not accept liability for any loss either indirect or consequential that may arise from the use of or connected with the Hotel web site or for any products or services purchased from the Hotel web site.
  7. Any complaint about the booking service must be notified to the Hotel in writing or by email as soon as possible.
    Any complaint regarding the hotel must be brought to the attention of the hotel management as early as possible during your stay and, if not resolved to your satisfaction, should be notified to the Hotel in writing.
  8. Passport, visa and health requirements for you and your party are your responsibility. You are strongly recommended to obtain travel insurance against cancellation.
  9. You warrant that you are at least 18 years of age. All bookings are personal to you and may not be sold, assigned or otherwise transferred.
  10. If our hotel reservation confirmations are used inappropriately as means of VISA application, an admin fee will be charged and the customer will be reported to the local authorities.

Privacy Policy

  1. Personal information collected from you is used to fulfil your request for services or to send you confirmation details and if necessary to inform you of updates or changes to your travel plans.
  2. The Jesmond Dene Hotel does not modify, copy, distribute, license, sell or redistribute any of your personal file information.
  3. The Hotel Haus am Zoo will not seek or hold information about you which is excessive for its purposes and will endeavour to keep any information about you up to date and accurate.
  4. The Hotel Haus am Zoo will delete from its systems all details held about you which are no longer necessary and endeavour to protect your personal data against unauthorized or unlawful use.

In using the Hotel web site, you consent to the collection and use of this information in the ways described above.

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